Privacy Policy

HR Orthopaedics 
 
Privacy Policy 

This privacy policy describes how HR Orthopaedics collects and uses the personal information that you have provided the company with whilst under the care of Mr Adam Hoad-Reddick.
 
The use of information collected through our service shall be limited to the purpose of providing the service for you as the patient having engaged with HR Orthopaedics. It also describes the choices available to you regarding the use of your personal information and how you can access and update this information.
 

Collecting and using personal information
HR Orthopaedics collects basic information for internal use within the company and the hospital. This includes (but is not limited to) telephone numbers, postal addresses, email addresses, dates of birth. This is entered into a number of different online systems within the hospital including Ultragenda, CRIS Radiology system and Bluespier adminstrative system. This information may be collected over the telephone when you call the office or via BMI / Orthteam booking lines or in person at the time of outpatient attendance. 
We collect your first and last names, date of birth, email address, telephone number when you send us a request regarding our services.  When you use our media services, your information is kept strictly confidential. The security of your personal information is important to us.  We only use your information for the primary purpose of contacting you, creating your online accounts with us, assessing your needs and responding to your patient requests and requirements.  When you enter sensitive information on our forms, this is stored within the hospital administration system and any paper copies are filed appropriately and held within locked office spaces.
In certain situations, HR Orthopaedics may be required to disclose personal data in response to requests by other clinicians within BMI.  Credit card information to make payment for invoices may also be taken over the telephone.
 
If you have any privacy or data use concern that we have not addressed satisfactorily, please contact our office on secretary@hrorthopaedics.co.uk
 
Information disclosure guidelines
HR Orthopaedics does not share any personal or corporate information except for the purpose of providing the services that have been requested. In the event that we need to share personally identifiable information with third parties, we will request your permission prior to doing so. With your consent we will share your personal information with a limited number of third parties only in the ways that are described in this privacy policy. We do not sell your personal information to 3rd parties. 
 
We will retain your information for a minmum of 7 years in line with legislation for retention of medical records.
If your personal information changes please contact us by telephone 0161 722 0007 or by email at secretary@hrorthopaedics.co.uk or by post. We will respond to your request within 7 days.

 

Website
Common to most websites, information is gathered automatically and stored in log files. This information may include Internet protocol addresses, browser type, Internet service provider, referring or exit pages and clickstream data. We do not link system collected data to any other information that we collect about you.
 
Technology is used in analysing trends and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies. Our website uses Google analytics,a popular analytical tool. Please see Google's Privacy Policy for more information. 
 
Our website includes links to other websites whose privacy practices may differ from those of HR Orthopaedics. We encourage you to read the privacy policy of any websites you visit.

Testimonials
We display personal testimonials of patients on our website in addition to other endorsements. With your consent, we may post your testimonial, using your name or initials or anonymized, in line with your written consent, respecting your request for privacy where appropriate. 
HR Orthopaedics may apply changes or updates to this privacy policy as needed. Most changes are for additional clarity and will not affect the quality of our service. We will notify you about significant changes by placing a notice on our website or by sending you an email, prior to the change becoming effective. 

Questions and suggestions
By using our services, you agree to our present terms and conditions.
 
If you have any questions or suggestions regarding our company or our terms of service, please contact us by email secretary@hrorthopaedics.co.uk
 

General Enquiries

If you have any questions or queries do not hesitate to get in touch. Our office staff are friendly and helpful. Office hours are typically 8:00am till 4:00pm but if you leave us a message we will get back to you as soon as possible.

Office Phone: 0161 722 0007

Office Fax: 0161 722 0002

Email: secretary@hrorthopaedics.co.uk

We also have an active twitter page, @hrorthopaedics1 , where you can keep up to date with news about the practice and share your experiences with Mr Hoad-Reddick. You can also follow up on Facebook by searching HROrthopaedics.